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Rich Media Feedback
Enhance survey feedback with images and videos submitted by customers
Summary
Enhance feedback collection by enabling customers to upload pictures, videos, and other files related to their comments.
For example, a customer can demonstrate how much they enjoy a product by uploading a picture of them smiling during the experience. Or a cryptic issues like a “loose hinge” can be easily illustrated and explained in the moment and shared with staff to address.
What’s Included:
- Ability to enable rich media uploads in response to a survey text question
- Ability to share links to uploaded files through Medallia Experience Cloud reporting
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