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MEDALLIA FOR HEALTHCARE

Build trust and loyalty with human-centered experiences

Create personalized experiences that drive engagement, retention, and better healthcare outcomes.

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Create personalized engagement that drives healthcare outcomes

With the industry’s #1 enterprise experience management platform, Medallia provides healthcare clinicians and health plans with technology to connect and engage patients, members and team members to drive better, personalized experiences that strengthen relationships, build trust, and foster loyalty.

Create personalized engagement that drives healthcare outcomes

With the industry’s #1 enterprise experience management platform, Medallia provides healthcare clinicians and health plans with technology to connect and engage patients, members and team members to drive better, personalized experiences that strengthen relationships, build trust, and foster loyalty.

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"Healthcare is one of the most challenging things to deal with in life. We have to put the patient at the center of everything we do."

Valerie Monet

Sr. Director, Customer Experience Strategy and Insights, Banner Health

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PATIENT & MEMBER EXPERIENCE

Humanize experiences with compassionate listening in real time

Get the patient and member insights needed to create personalized experiences at scale.

  • Deliver seamless, tailored experiences across all touchpoints with real-time feedback capture and actionable insights.
  • Know how, when, and where to make improvements by integrating experience signals with operational data.
  • Identify and save at-risk patients and members using intelligent speech and AI-driven text analytics.
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END-TO-END JOURNEY

Understand and optimize patient and member journeys

Orchestrate seamless, personalized experiences across all touchpoints.

  • Drive trust and loyalty using a 360° view to personalize experiences across digital and non-digital channels.
  • Improve self-service while reducing cost-to-serve using feedback and digital experience analytics.
  • Integrate and analyze patient and member experience data across multiple systems to identify and fix systemic issues.
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PHYSICIAN & TEAM MEMBER ENGAGEMENT

Elevate experiences with physician and team member engagement

Activate the power of your people to drive better outcomes for all.

  • Drive continuous improvement and create a culture of service excellence with physician and team member insights.
  • Improve retention by leveraging feedback across physician and team member journeys, from hiring to separation.
  • Review cross-channel feedback in real-time and distribute it through role-based dashboards to improve performance.
Read the Guide

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Purpose Built for Healthcare

Medallia Regulatory Suite

Attain CMS compliance, deliver human-centered experience, and build trust with Medallia Regulatory Suite

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Medallia Benchmarks & Industry Insights

Make Experience your competitive advantage with Medallia Benchmarks & Industry Insights

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Nursing Excellence

Achieve and maintain nursing excellence with Medallia, your Magnet-Approved partner

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Partnerships with organizations driving human-centricity in healthcare

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Get peace of mind with expert Security and data protection

You can be rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance, GDPR/SCCs, CCPA, and HIPAA in addition to HITRUST, ISO 27001, 27017, 27018, and 27701. We are also certified for CBPR and PRP.

Medallia maintains up-to-date processes and controls with regular audits by internal and external parties, including clients and independent assessors.

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