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Professionals to support you wherever you are in your experience journey

Leverage our expertise to help you maximize value, innovation, and growth. 

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Medallia Professional Services

Accelerate Time to Value with Our Experts
Experienced

Global Customer and Employee Experience practitioners and thought leaders ensure program success

Prescriptive

Packaged or tailored program based on your business initiatives

Outcome-Driven

20+ years of best practices for the quickest time to value

Flexible

Engagement models designed to deliver maximum value on your investment

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Proven Success Rate

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“At Jackson Hewitt, we consider Medallia our partners, who bring their collective best to serve as an extension of our team, and we are truly better off because of them.  They support our vision, even when there isn't an out-of-the-box solution to our request. Having a Professional Services team who continues to deliver over a long period of time is a key differentiator for Medallia.” 

Vinzia Gargano

Senior Director, Head of Brand Strategy & Insights

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Get The Most Out Of Your Experience Management Solution

Medallia's Global Professional Services is built around your organization’s needs.  We’re here to support you at every step of your journey with the help of our team of experts.

Implementation and Onboarding
Managed Services
Education and Enablement
Strategic Analytics and Advisory
Research Services

Implementation and Onboarding

Every Medallia journey starts with getting your program up and running. Medallia offers solution design, configuration, and deployment services to address business and program objectives right from the start. 

Leverage our packaged best practices so you can go live from a proven starting point, and quickly gather signals and actionable insights. Our experts can also partner with you to create customized onboarding plans and program implementations tailored to your specific needs.

Managed Services

A journey doesn’t end after it starts — neither do our services. Leverage post-launch program enhancements and program guidance designed to drive positive outcomes for your business. 

Effectively manage your program day-to-day by partnering with our Managed Services Team. Discover how to improve your experience programs with flexible services offerings that let you choose how much support and guidance you want.

Education and Enablement

Ongoing training, certification, and workshops fuel team expertise in Medallia to generate greater return on investment, adoption, and engagement through timely learning. We provide education to all roles and levels of experience to learn how to best utilize Medallia and our suite of offerings whenever, however, and wherever you need. 

Our education and enablement programs help you listen and act on feedback, stay up to date on best practices, improve your skill set, and advance your career with Medallia.

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Strategic Analytics and Advisory

Accelerate the growth of your business and experience programs with strategic guidance and thought leadership from experience management and industry experts. Our strategic advisory experts average 15+ years experience in designing, managing, and running best-in-class Customer and Employee experience programs. Our advisors can guide you through a number of strategic areas that are critical to success, such as customer and employee experience strategy, program governance, change management, and program adoption.

Experience analytics and data science services can also help inform strategic decision-making and increase your ROI with Medallia. Uncover what matters, identify actionable opportunity areas, take proactive action, and quantify short- and long-term impact in collaboration with our data and analytics experts.

Research Services

Medallia’s Research Services can help you maximize the efforts of your teams by connecting you with a team of experts boasting decades of experience running best-in-class research programs. Our research expertise is deep in a wide range of industries, methodologies, and projects, including competitor analyses, benchmarking, and many other offerings. 

Medallia research experts work as a true extension of your team — on a one-off project or on a continual basis support to help solve the most important challenges faced by your organization.

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