Medallia Xchange

Jumpstart and supercharge your experience programs with apps that bring together preconfigured software and best practices.

Want to learn more about building an app? Check out our Medallia Developer Portal.

Industry

Type

Experience

Role

Created By

B2B Customer Experience

Understand the health of your accounts

B2B Implementation Experience

Maximize efficiency and satisfaction for key projects

B2B Marketing

Improve marketing effectiveness to drive pipeline

B2B Onsite Services

Differentiate through onsite service excellence

Banking Support Experience

Improve customer satisfaction and contact center efficiency

Urgent Care Experience Package

Improve frontline effectiveness with actionable patient insights

Closed Loop Service Experience for Salesforce

Competitive Benchmark by GemSeek

Drive strategic initiatives and organizational improvements through detailed benchmarking against your competitors

Contact Center Modernization (Federal Government)

Modernize and improve the contact center with actionable feedback.

Credit Union Experience by Member Loyalty Group

Measure actionable, real-time member feedback

Digital Banking Experience

Optimize digital experiences and customer satisfaction

Digital Experience Analytics (DXA)

Append experience data to customer survey feedback.

Digital: In-the-Moment Customer Experience

Collect in the moment feedback across all digital channels and create engaging experiences every time

Digital: In-The-Moment Employee Experience

Engage employees in the channels where they spend the most time

Digital Modernization for Federal Government

Deliver the online experience your citizens and residents expect.

Digital Experience Analytics (DXA) for Adobe Experience Cloud

Drive advanced customer experience insights, trend analysis, and targeting with digital experience data

Digital Experience Analytics (DXA) for Google Marketing Platform

Bolster segmentation analysis and experimentation with digital experience analytics

Emergency Department Experience Package

Understand how patients feel in the moment

Employee Engagement

Drive employee engagement and satisfaction

Employee Moments

Manage experiences across the entire employee lifecycle

Employee Services

Make it easier for employees to get work done

Engage Hub Connector

Engage customers on their messaging channels of choice

EX Surveys via SSO

Reach employees who don’t have corporate email accounts

Financial Services Experience

Listen and understand how customers experience your products, and then improve

Fivetran

Fivetran is the smartest, fastest way to replicate data from your applications into any destination

G2

G2 is the place you go to buy, review, and manage software

Geographic Heatmap

Visualize experience performance and scores

Government Workplace Solution (State and Local)

Stay connected to Government employees during times of rapid change

Medallia Healthcare Payer Member Retention and Engagement Suite

Build trust and loyalty by delivering better experiences

HEX

Improve student, teacher, alumni and other university stakeholders’ experience at the University

Deloitte HX TrustID powered by Medallia

Quantify trust and its impact on human behavior.

Jira

Optimize issue resolution and share experience insights

Loan Origination Experience

Increase loyalty throughout the loan origination journey

Medallia Ambulatory Patient Experience Suite

Advancing ambulatory health systems on their journey to delivering a better patient experience

Medallia for Adobe Analytics

Embed the voice of the customer in cross-channel journeys

Medallia for Google Reviews

Manage Google reviews in Medallia

Medallia for Guidewire ClaimCenter

P&C insurers need a platform that helps them engage personally, innovate freely, and grow efficiently.

Medallia for Salesforce

Combine CX and CRM for enhanced account understanding

Medallia for Salesforce Marketing Cloud

Tailor your Marketing campaigns with VoC insights

Medallia for TripAdvisor Reviews

Manage TripAdvisor reviews in Medallia

Medallia for Trustpilot Reviews Manage Trustpilot Review in Medalia

Bi-directional integration allowing Medallia to trigger invitations via Trustpilot and to capture the responses back in Medallia.

Medallia for Veeva CRM

Veeva is the global leader in cloud software for the life sciences industry.

Medallia for Workday Prism Analytics

Improve your business outcomes with employee & customer experience data

Medallia Magnet Application

Elevate the patient experience with data-driven insights

Medallia Mental Health and Well-Being Quickstart

Responding to the needs of employees and customers

Medallia Mental Health and Well-Being for Government

Responding to the needs of employees and their customers

Medallia Pharma HCP Experience Suite

Build trust and loyalty by delivering better experiences

Medallia Pharma Patient and Consumer Experience Suite

Enhance access and delivery of patient care

Medallia Sales Pulse

Take the guesswork out of your sales cycles

Medallia Telemedicine Suite

Deliver world class telemedicine experience

Net Promoter System® Assessment

Tool to assess maturity of your company’s Net Promoter System®

PinPoint

Delivering contact center post call IVR voice surveys and voice transcription solutions A Certified Medallia Technology Partner

Predictive NPS by Gemseek

Predict the satisfaction of silent customers and retain them proactively!

Property & Casualty Insurance Claims Experience

Improve claims efficiency and drive policyholder loyalty

Property & Casualty Insurance Digital Experience

Optimize digital experiences for policyholders

Property & Casualty Insurance Support Experience

Improve customer satisfaction and contact center efficiency

Quantum Metric

Connect digital product engagement to CX insights

Quickstart Back-to-School Suite (Higher Education)

Capture in the moment video, audio or text feedback

Quickstart Back-to-School Suite (K-12)

Capture in the moment video, audio or text feedback

Quickstart Customer Micropulse

Stay Connected with a simple two-question survey

Quickstart Department of Motor Vehicles (DMV) Experience

Digital Disruption Quickstart

Deliver the online experiences your customers expect

Quickstart Employee Micropulse

Power better experiences at work by capturing and acting on real-time employee feedback

Quickstart Fulfillment Experience

Understand delivery & pickup experiences in real-time

Quickstart Public Safety and Service Experience

Capture in the moment video, audio or text feedback

Quickstart Veterans Experience

Capture in the moment video, audio or text feedback

Restaurant Digital Experience

Improve the online restaurant experience

Restaurant Location Experience

Delight guests with quality and service

Retail Banking Branch Experience

Drive loyalty and innovation across branch interactions

Retail Contact Center Experience

Empower agents to deliver exceptional customer experiences

Retail Digital Experience

Delight customers online and in-app

Retail Fulfillment Experience

Drive growth and efficiency through optimized fulfillment

Retail Store Experience

Drive customer loyalty and sales

Return to Workplace for Federal Government

Rich Media Feedback

Enhance survey feedback with images and videos

Root Cause Analysis by GemSeek

Identify the most important experience and operational drivers of satisfaction and where to best position efforts

BHN Rewards

Put the power of rewards to work for marketers and researchers, without the hassle.

Service Experience Quickstart for ServiceNow CSM

Get actionable customer feedback after every service interaction

ServiceNow

Optimize case resolution and share experience insights

Slack

Collaborate on experience within Slack

Smooch Connector

Engage customers on their messaging channels of choice

Sports & Entertainment Experience Management Suite

Capture and measure guest experience in real-time

Tableau Extension for Medallia

Visualize your data from Medallia in Tableau in real time

Telemedicine Administration and Experience Package

Enhance Telemedicine Experiences in the Moment

TRI*M Customer Relationship Strategy by Kantar

Explore the customer journey across all touchpoints.

Twilio Connector

Engage customers on their messaging channels of choice

Voice of the Public Package

Jumpstart your government experience journey.

Wealth Management Client Experience

Drive customer loyalty and advisor retention

Zendesk Connector

Gather actionable feedback on support workflows and track follow up issues

Zipline

Field enablement solution helping retailers grow their business

Experience 101

Platform

Company

Resources

© Medallia®, the Medallia logo, and the names and marks associated with Medallia’s products are trademarks of Medallia and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.