Create a Dining Experience Guests Will Crave

Order up! Exceed expectations with timely and actionable customer and employee insight

Medallia’s industry leading experience platform empowers restaurants and franchisees with powerful insight from every brand interaction across all channels in the guest journey. 

You’ll achieve an active pulse on evolving customer expectations, with intelligent tools that prioritize strategic opportunities and drive a guest-centric culture that influences promoters and builds loyalty.

Know Your Guests

Make strategic and operational decisions based on powerful and actionable guest insight

  • Identify meaningful shifts in guest expectations and trends with comprehensive and continuous experience signal capture
  • Enhance marketing campaigns to be more targeted and impactful with segmented feedback by channel
  • Gain a holistic view of the guest journey while automating key processes with seamless integrations of operational systems

Create a Guest-Centric Culture

Empower your employees and create a seamless brand experience across all channels

  • Increase employee engagement with simple and convenient feedback opportunities
  • Enable fast and agile decision making with centralized customer and employee experience data that delivers a 360-degree view of guest experiences
  • Uncover leadership and training opportunities that impact employee performance with role-based dashboards and alerts
  • Achieve personalization and eliminate service friction points with real-time alerts and mobile customer engagement tools

Build Brand Loyalty

Capitalize on exceptional dining experiences that influence promoters and build brand loyalty

  • Differentiate from local competitors with consumer behavioral intelligence and competitive insights
  • Drive customer loyalty investments based on combined sentiment and transactional data analysis
  • Motivate promoters and create an online reputation that attracts new guests with convenient social review requests

Case Study

Del Taco Uses Consumer insights to Power Amazing Mobile Experiences

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