Quickstart Veterans Experience

Summary

Staying connected with customers in today’s digital world requires the right tools, systems, and technologies to address evolving needs. The current environment coupled with changing customer expectations have dramatically accelerated the use of interactive communication vehicles, such as video, voice, and text.

How agencies engage with the people they serve today will impact how much they trust them tomorrow. That’s why agencies need to demonstrate their ability to quickly respond to their customers’ needs.

The Quickstart Veterans Experience solution combines speed with ease and intelligence to help bring you a clearer picture of how your Veterans as customers are doing in the moment and provide them the service that they need. By giving your Veterans the flexibility to provide feedback via video, voice and text, you can have the capability to capture more meaningful and actionable insights. With this real-time actionable insights and intelligence capability, you’ll be able to harness immediate and invaluable insights to help provide the very best experience in the delivery of highest quality care, benefits, and service to your Veterans, families, caregivers, and survivors.

What’s Included:

• An annual license for: Quickstart Edition Base License, Quickstart Solution: Customer Micropulse, Basic Technical Support, One Navigator License
• Unlimited surveys
• Up to 10 users
• One Feeded OR feedless web survey with manual upload file limited to ~17 fields
• Admin Suite access for user management only
• One pre-configured user role with pre-defined reporting
• Text Analytics (with approx 15 pre-built topics)
• One static unit
• Unlimited Knowledge Center access