Medallia for Trustpilot Reviews Manage Trustpilot Review in Medalia
Bi-directional integration allowing Medallia to trigger invitations via Trustpilot and to capture the responses back in Medallia.
Summary
Managing and maintaining online reputation, as well as driving growth via online channels, is vital to business success. Medallia for Trustpilot Reviews automates review management and promotion for Trustpilot reviews directly within Medallia Experience Cloud.
Customer reviews, for all company locations, are automatically collected and combined with other customer feedback, all in one dashboard, streamlining customer understanding and the ability to respond effectively.
Finally, Medallia provides the option for survey takers to promote their responses to Trustpilot upon survey completion, driving greater volume, higher frequency and a more balanced set of reviews on Trustpilot for every location.
What’s Included:
- Comprehensive view and rich analysis of reviews within Medallia
- Ability to leverage Text Analytics on review comments to extract customer sentiment and key drivers of satisfaction and disappointment
- Alerts, workflow and closed-loop feedback to flag reviews based on scores, keywords, timing or other attributes defined by the user
- Ability to prompt customers to leave feedback on Trustpilot from within a survey
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