B2B Implementation Experience
Measure delivery against key project success drivers to maximize efficiency and client satisfaction
Summary
Failure to implement a product with quality, on time, in budget and to buyers’ expectations could result in potential cost overruns, margin erosion, future servicing challenges, and lost revenue.
B2B Implementation Experience helps avoid these problems with a complete customer feedback program, designed for products and services that require complex implementations. It enables implementation teams to proactively identify potential issues with implementation, detect changes in customer satisfaction, and take timely actions through real-time insights and workflows, ultimately helping teams exceed customer expectations.
What’s Included:
Survey template including key project satisfaction metrics based on the understanding of customer needs, the professionalism and knowledge of the team and clear communications
A customizable template for survey invitation emails
Notifications to alert team members of detractors, promoters or low driver satisfaction ratings and follow up workflows
Real-time dashboards for delivery professionals, operational managers and regional heads of operations
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