Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Success Stories

See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

Partner Network

Access approved, localized expertise

Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables

Overview

Agile Research

Consumer Intelligence

Video Research

Research Strategy & Services

Industries

Automotive

Financial Services

Healthcare

Insurance

Life Sciences

Manufacturing

Public Sector

Retail

Restaurants

Technology & Services

Telco & Media

Travel & Hospitality

Utilities

Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.

Training & Certification

Medallia User Group

Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Experts on Demand

Contact Support

exp

Discover your path to personalized CX

Take our personalization style quiz and unlock your path forward.

Take the Quiz

Request a demo

Education & Enablement

Training, certification & workshops to fuel your knowledge and enable you to become a Medallia expert through timely learning

Contact Us

Education & Enablement

Training, certification & workshops to fuel your knowledge and enable you to become a Medallia expert through timely learning

Contact Us

Enhance your skills to maximize the impact of Medallia products.

No matter your role or experience, learn the Medallia Platform and its suite of products when you need, how you want, and wherever you are. The Education & Enablement programs enable you to listen and act on feedback, stay up-to-date on best practices, and advance your career and skillset.

TRAINING

Courses that enable you to realize the full value of Medallia.

Education & Enablement offers a comprehensive catalog of trainings that address your top-of-mind challenges.

  • Online, Self-Paced Training
    Unlock Medallia’s learning management system, Navigator, to deepen your product knowledge and understand how to set up and drive action from your program.
  • Virtual Classroom Training
    Learn from a live certified trainer to coach and guide your company in an exclusive classroom environment.
  • Instructor-Led Workshops
    Join us for timely, live training workshops where you’ll deepen your knowledge, learn best practices, and hands-on exercises guided by a certified instructor to help you along the way.
CERTIFICATION

Demonstrate your knowledge

Prove your Medallia-verified skills

  • Validate your mastery 
    Test your knowledge of Medallia products and Experience skills to ensure you’re leveraging the full power of your Medallia program.
  • Continuously gain expertise 
    Expand your knowledge with a robust set of certifications to ensure you’re consistently up-to-speed on the rapidly evolving Experience field and Medallia platform.
  • Show off your credentials
    Publicly share your certifications on your resume & social networks. Be recognized for your skills to gain a competitive edge in the Experience field.

We provide a comprehensive learning experience through our extensive range of self-paced and virtually led trainings, monthly training workshops, and multiple certification programs aimed at empowering individuals to maximize the potential of their Medallia platform.

Take a look at our latest course catalog:

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Experience 101
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