Capture and analyze all interactions to predict behavior and personalize every experience
It’s time to reimagine how customers experience your brand – to cultivate a customer-first culture. And to drive improvements on mission-critical customer journey touchpoints. Medallia was founded with action at its core and is the experience backbone of many of the world’s most loved brands — as well as those driving successful CX transformation.
It’s time to reimagine how customers experience your brand – to cultivate a customer-first culture. And to drive improvements on mission-critical customer journey touchpoints. Medallia was founded with action at its core and is the experience backbone of many of the world’s most loved brands — as well as those driving successful CX transformation.
Leverage AI-driven analysis to pinpoint opportunities for customers to self serve and reduce customer service outreach.
Use actionable customer journey insights for quicker achievement of desired outcomes and increased brand loyalty.
Easily identify & notify your frontline of upsell opportunities for online and in-person interactions.
Foster a culture where all employees are connected with your mission to deliver the best experiences.
$1.5M+
in operational cost savings
90%
increase in customer experience productivity
732%
3-year ROI
“Thanks to the voice of customer data captured by Medallia, we are able to identify and eliminate bottlenecks in our customer journeys.”
Miche Dwenger
VP Ecommerce Experience, Dick’s Sporting Goods
Say farewell to the era of disparate customer data within your organization. Say hello to all of your customer and employee interactions together, in one unified platform.
With 1.2M weekly active users and 60 billion signals captured, Medallia is fully embedded in culture, not just workflows (though we do that too).
Capture every interaction
No matter how they interact with your brand, it’s all in Medallia
Know where to focus
AI-driven analytics make it easy to understand what to do next
Balance automation & human engagement
Leverage AI to automate personalization & alert team members when needed
Looking for a dynamic, adaptable experience program without compromising access to top-tier support? With Medallia, the technology is just the beginning.
Our team of CX experts bring decades of experience in building best-in-class experience programs. The flexible platform lets your team easily adjust programs – from survey design & launch to alert creation & escalation to workflow fine-tuning – on the fly to meet evolving needs.
“They tell us what they love, they tell us what they hate. They tell us what causes stress. They share their wants and their needs. And we invested heavily in identifying how we could understand these moments that matter, not just from a business and analytical perspective but in a way that really allows us to create change across our portfolio”
Anne Louise Mason
Senior Product Manager - Enterprise Strategy - Customer Experience Management Program
