Leverage experiences to inform innovation and enhance customer value
It can be difficult to effectively differentiate and stand out on product performance alone. And in this post-pandemic climate of higher customer expectations combined with widespread service staff shortages—the ability to leverage customer experience to competitive advantage has never been more critical.
Medallia empowers tech companies with the insight needed to deliver better experiences throughout the buying journey for customers, employees, partners, and distributors alike. Technology companies rely on us to help prioritize the actions that matter most to maximize product value and boost stakeholder satisfaction.
It can be difficult to effectively differentiate and stand out on product performance alone. And in this post-pandemic climate of higher customer expectations combined with widespread service staff shortages—the ability to leverage customer experience to competitive advantage has never been more critical.
Medallia empowers tech companies with the insight needed to deliver better experiences throughout the buying journey for customers, employees, partners, and distributors alike. Technology companies rely on us to help prioritize the actions that matter most to maximize product value and boost stakeholder satisfaction.
"With the benefit of data insights and specific customer feedback, we’ve been able to galvanize the entire company around a strategy and product roadmap that meets the demands of our customers."
DAVE BERMAN
President, RingCentral
Learn how RingCentral is driving product innovation.
Medallia helps our technology and service customers to improve sales effectiveness.
Medallia helps technology and service companies maximize customer value by prioritizing what matters most to them.
Medallia helps technology and service companies improve support quality while reducing costs.
25 pt.
Increase in NPS in four years.
67%
Increase in sales opportunities.
9/10
Average CSAT score for customer support team.
