Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.

Success Stories

See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

Partner Network

Access approved, localized expertise

Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions

Customer Experience

End-to-end customer experience management and orchestration

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables

Overview

Agile Research

Consumer Intelligence

Video Research

Research Strategy & Services

Industries

Automotive

Financial Services

Healthcare

Insurance

Life Sciences

Manufacturing

Public Sector

Retail

Restaurants

Technology & Services

Telco & Media

Travel & Hospitality

Utilities

Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

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Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.

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Experience 101

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Support

Our team is ready to support you with knowledge, help, and new enhancements.

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MEDALLIA FOR RETAIL

Create a Shopping Experience Customers Want to Checkout

Talk to an Expert

No need to shop around
Medallia is the #1 enterprise experience platform



Medallia empowers retailers with meaningful and actionable insight from every brand interaction across the entire customer journey. 

You’ll have an active pulse on evolving consumer expectations, with intelligent tools that prioritize strategic opportunities for improvement, innovation, and personalization, so you can create exceptional shopping experiences that differentiate your brand and build loyalty.

"Medallia is our source of truth when it comes to our customers. The feedback we receive helps us meet and exceed customer expectations, day in and day out."

Kelly Helthall

Vice President of Digital Product

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Know Your Customers

Gain actionable insight about evolving consumer expectations and trends that matter

  • Identify meaningful shifts in customer expectations with comprehensive and continuous experience signal capture
  • Achieve personalization and eliminate service friction points with role based alerts and mobile customer engagement tools
  • Uncover leadership and employee coaching opportunities to improve customer satisfaction while streamlining operations at scale

Differentiate Your Brand

Fuel innovation and personalization that sets you apart

  • Prioritize strategic opportunities for improvement and innovation with AI/ML-based recommendations
  • Enhance marketing campaigns to be more targeted and impactful with segmented feedback by channel
  • Differentiate your brand and increase market share with consumer behavioral intelligence and competitive insight

Build Brand Loyalty

Capitalize on exceptional and seamless omni-channel shopping experiences

  • Drive strategic customer loyalty investments with combined sentiment and transactional data analysis
  • Increase sales with seamless operational system integrations that democratize all customer data 
  • Optimize call center operations and ensure customer service excellence with the most accurate speech and text analytics

Case Study

Dick’s Sporting Goods Acts on Real-time Feedback to Enhance the Digital Experience

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