Public Sector

Government has the power to become the nation’s top employer. Medallia helps agencies to redesign their employees' work experience to:

• Increase employee engagement and effectiveness by understanding your employees’ needs and interests.
• Go beyond annual surveys to capture in-the-moment feedback and synch the data across systems.
• Leverage the wisdom of your people, enabling them to take the right action at the right time.

Establish positive interactions that also aids in regulatory compliance.

• Deliver in-the-moment visibility into customer interactions to transform experiences as they happen.
• Capture feedback, analyze data, and helps your team take action to close experience gaps. 
• Create role-based dashboards and alerts to enable leaders to act quickly on feedback received.
• Design the right customer experiences that mitigate compliance risk.

Our security, privacy, and operational controls have been successfully implemented to meet the rigorous standards of not only public agencies, but highly regulated markets as well. Medallia Experience Cloud is FedRAMP High.. Coupling Medallia Experience Cloud with an Agency ATO enables our customers to secure both High Impact Level data in Civilian Agencies.. Additionally, we offer solutions that meet the accessibility standards of WCAG 2.0 AA and Section 508 of the ADA, as applicable.