Your data is protected with Medallia’s secure software development process for applications, including design reviews, threat modeling, risk assessment, and security touchpoints at every phase of development.

Our Engineering and Product Security teams conduct extensive development and post-development testing to be certain our applications are secure so you can focus on making experiences great.

Medallia Experience Cloud operates as a private cloud where we own and maintain our own hardware in Tier III colocation facilities, including all network devices and systems. 

Medallia Experience Cloud uses modern cloud native technology such as containerization and microservices that provide clients with a single tenant architecture. This ensures segregation of customer data, preventing commingling of data, configuration flexibility, and eliminates the risk of performance impact from a multi-tenant architecture. Plus, benefit from seamlessly rolled out upgrades, new releases, and security patches that don’t disrupt your unique configurations.

To report an incident, concern, or for general security questions, please email trust@medallia.com.