Medallia’s New Modern and Intuitive Design Inspires Higher Levels of Engagement with Customer Feedback

New interface makes Medallia stickier than ever

PALO ALTO, Calif. — October 17, 2016 — Medallia, Inc. (medallia.com), the global Customer Experience Management (CEM) leader, today unveiled a new, modern design for its software interface. The design refresh makes it easier for entire organizations, from the frontline to the C-suite, to discover insights, engage with customers, and improve the customer experience. The new design, coupled with the software’s speed and real-time nature of customer feedback, makes the platform even more addictive for Medallia users. The new interface will be rolled out to all Medallia customers starting today.

Medallia’s refreshed design reflects its fundamental belief that the customer voice must be threaded into the daily workflows across entire organizations. Millions of users at hundreds of brands use the Medallia platform on a daily basis to engage with customer data and insights—to make improvements, test new ideas, and actively dialogue with customers.

Specifically, Medallia’s design refresh makes it easier to:

• quickly retrieve meaningful and relevant customer insights
• empathize with customers because customer emotions are captured visually
• use on any device or screen, with adaptation to any browser size
• easily brand with a company’s brand requirements
• enjoy because of cleaner, more beautiful color palettes and typeface

“The brands that win think differently about customer feedback. They don’t score watch or optimize against a number. They embed customer feedback into their DNA. Employees at all levels read every customer comment. They constantly consume customer feedback, learn and try new things,” said Krish Mantripragada, Medallia’s VP of Product. “Our design refresh makes that kind of engagement possible. Some users say that our platform is as addictive as their Facebook feeds.”