Medallia Appoints Head of Customer Success

Salesforce.com veteran and enterprise SaaS expert Bryan Busse joins Medallia leadership team

PALO ALTO, Calif. — August 4, 2016 — Medallia (medallia.com), the global Customer Experience Management (CEM) leader, has appointed Bryan Busse as Vice President of Customer Success. A nine-year Salesforce.com veteran with over 15 years of executive experience, Busse joins Medallia during a period of rapid growth. Over the past year, Medallia surpassed $125 million in revenue; expanded its footprint in North America, EMEA, and Asia; and added three global professional services firms to its Alliances Program.

“Customer experience has become such a strategic imperative for today’s organizations – in fact, the majority of Medallia programs are C-suite sponsored and have over 1,000 active users each,” Busse said. “Medallia’s CEM solution, driven by our unparalleled data analytics platform, creates a powerful engine that wires the customer into every decision – at scale.”

Prior to Medallia, Busse led global customer success teams at Turn, a digital advertising company, and at Salesforce.com. He was also integral in building Salesforce’s first-ever partner ecosystem, and oversaw the company’s consulting practice in the Asia-Pacific region, where he grew both revenue and customer delivery resources by over 100 percent.

“Bryan is a true SaaS customer success professional who, after contributing at Salesforce as its revenues tripled, has a proven track record in high growth environments,” said Borge Hald, co-founder and CEO of Medallia. “He’s extremely customer-centric and understands how to work closely with partners and delight customers. What also impresses me is that he is widely known for building and leading high performing teams.”