Medallia Announces Partnership with kate spade new york

Medallia Announces Partnership with kate spade new york

Global lifestyle brand implements leading CEM software
to enhance omnichannel customer experience

PALO ALTO, Calif. — December 9, 2015 — Medallia, the global Customer Experience Management (CEM) leader, today announced that kate spade new york has implemented Medallia to enhance the customer experience both in-store and online. With the Medallia Software-as-a-Service (SaaS) platform, kate spade new york sales associates now have the ability to listen and respond to customer feedback in real time, providing a systematic approach to meeting and exceeding customer expectations.

The Medallia platform is hardwired throughout kate spade new york’s operations, providing the company with an accurate and real-time view into customer experiences across more than 300 global retail stores and katespade.com.

“Customer experience is a key differentiator in the retail industry, and customers’ expectations are continuously evolving. We’re delighted that kate spade new york, an iconic lifestyle brand, has chosen Medallia,” said Ken Fine, chief customer officer at Medallia. “We’re eager to help the kate spade new york team identify and roll out new ways to delight their customers.”

Medallia empowers over 500 brands to operationalize customer feedback and help companies build customer-centric cultures. In fact, 40 of the most recognized retail brands, three of the largest banks in the world and eight of the 10 largest global hotel chains all rely on the Medallia platform to engage customers at scale, drive innovation and motivate change across the entire organization.