Medallia Adds Industry Veteran Frank Slootman to Board of Directors

Customer Experience Management company welcomes CEO with stellar track record of running high-growth companies

PALO ALTO, California, February 19, 2014 — Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, today announced the appointment of Frank Slootman to the company’s board of directors. Slootman is the president and chief executive officer of ServiceNow®, the enterprise IT cloud company, and is expected to help Medallia build on the stunning momentum it has experienced in the last 18 months.

“We are very pleased that Frank is joining our board of directors,” said Borge Hald, the CEO of Medallia. “His depth of experience, focus on execution, and dedication to customer experience make him a perfect match for our board. We’re privileged to have his guidance as we prepare to introduce new products, enter new regions, and embark on our next stage of growth.”

Frank Slootman currently serves as the president and CEO of SeviceNow, a top performing Software-as-a-Service (SaaS) company that he took public in 2012. ServiceNow transforms IT by automating and managing IT service relationships across the global enterprise. Prior to joining ServiceNow, Slootman served as executive vice president and then president of the Backup and Recovery Systems (BRS) Division of EMC. Previously, he was CEO of Data Domain, a high-growth enterprise storage company that he took public on the NASDAQ in 2007, which was acquired by EMC in 2009 for $2.4 billion. Earlier in his career, Slootman served in executive roles at Borland Software and Compuware Corporation. He holds undergraduate and graduate degrees from Rotterdam’s Netherlands School of Economics at Erasmus University in his native Holland.

“I am honored to join the Medallia board and work with this exceptional team,” Slootman said. “I look forward to helping this CEM industry star capitalize on the tremendous market opportunities before it.”

Slootman will join Douglas Leone, a partner at Sequoia Capital, and Steve Walske, the managing director of Myriad Investments, on Medallia’s board.