The leading experience management platform used by companies around the world to deliver exceptional experiences
Broadest feedback collection in the market powering complete and continuous insights - all in one place
AI & ML based-approach that prioritizes actions and predicts behavior at massive scale
The right insights to the right place at the right time to drive accountability and action across your business
Customer Experience Solutions >
The leading experience management platform helps you focus on outcomes leading to more revenue, cost savings, and happier employees.
Customer and employee experience synergy drives highest-ever customer NPS and $45 billion in total revenue
Get 360° visibility into your customers and employees in one platform with our comprehensive feedback management capabilities that capture every interaction, from survey feedback to contact center transcripts to online behavior tracking.
Gather feedback anytime, anywhere: email, website, apps, mobile messaging, IoT connected devices, software applications, calls, chat, social review sites, and more.
Understand exactly what every customer is experiencing online and uncover hidden opportunities with digital journey tracking and analytics
No more switching between systems. Medallia organizes cross-channel data, blending digital behavior with direct feedback, social, and operational insights for a single, complete view.
A broad funnel of feedback demands world-class analytics to understand what really matters, anticipate who needs attention, and prioritize what you can do to have the biggest impact on your brand.
Ensure a holistic aggregate view of what’s happening across every touchpoint while also giving individuals the pertinent information they need
Make sense of your high volume and messy data to parse out sentiment, key topics and themes and monitor the subtle shifts in loyalty and satisfaction.
Our predictive and prescriptive AI models identify and predict those in need of attention so you can increase sales and reduce churn.
With the highest adoption rates in the industry, our platform is known for being embedded in organizations.
Dynamic dashboards and a wide range of analytics and insights provide visibility into customer needs, employee frustrations, and operational improvements.
Comprehensive workflow and escalation capabilities ensure accountability for customer and employee issues
Use our modern apps, intuitive web views or access insights in your already adopted tools like Salesforce, Adobe, and ServiceNow
Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus experience improvements
Create experience programs that adapt to your evolving business needs with our self-service capabilities, including survey program creation, change management, role-based reporting and alerts, data imports, user access controls, release management controls and more.
Our Total Experience (TX) Profiles bring together data from every experience to create a complete timeline of every interaction a customer has with your company - whether online, by phone, via chat, or in person.
Now your teams can provide personalized service, orchestrate better omni-channel programs, and create more relevant campaigns powered by experience-based segmentation
We make it easy to bring all your data in or share your data out. Combine operational data with experience data to construct a full picture of every customer and employee experience.
Our proven partnerships with Salesforce, Adobe, and ServiceNow share relevant data in the systems your teams already use.
Our technology and services scale across your enterprise. Grow from a single department to a global, organization-wide program with hundreds of thousands of users.
Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Medallia platform. For a full list of our security certifications, visit medallia.com/security.
