Welcome to your experience community
Join the Medallia User Group to connect with like-minded experience leaders and practitioners today
Your community, built by and for Medallia customers
The Medallia User Group (MUG) is a global, member-led organization of Customer Experience and Employee Experience practitioners for sharing best practices, maximizing the benefits of the Medallia platform, and advancing their programs.
The MUG spans over 23 chapters with over 2,000 members, representing 500 companies in 25 different industries and sectors.
Your community, built by and for Medallia customers
The Medallia User Group (MUG) is a global, member-led organization of Customer Experience and Employee Experience practitioners for sharing best practices, maximizing the benefits of the Medallia platform, and advancing their programs.
The MUG spans over 23 chapters with over 2,000 members, representing 500 companies in 25 different industries and sectors.
Why join the Medallia User Group
Each chapter includes a unique community of professionals passionate about experience and open to learning, growing, and sharing best practices.
Learn
Hear from industry experts on all things experience while learning from your peers about the latest developments in the space.
Network
Collaborate with other Medallia customers to make new connections, get advice, build confidence in your skillset, and have fun!
Share
Share personal experiences and professional learnings with like-minded practitioners in an open, inclusive space.
Find a group that’s right for you
Whether talking about industry trends, best practices, or something else, our user group chapters have something for every customer.
Chapters by Product or Theme
Learn more about the tools you use every day. Chapters include Customer Experience, Employee Experience, Digital, Contact Center, Admin Suite, and Text Analytics.
Chapters by Vertical
Discuss experience trends specific to your vertical. Chapters include B2B, Retail, Financial Services, Public Sector, Patient Experience, and Travel, Hospitality, & Restaurant.
Chapters by Region or Language
Connect with experience professionals in your area. Chapters include Brasil, Europe / Middle East / Africa, Espanol, and Australia / New Zealand / Asia Pacific.
Join as many groups as your interests and schedule accommodate!
Already a MUG member? Update your chapter preferences here.
Join the Medallia User Group Community Today
